Kennedy and Ellesmere Medical Clinic

Online Booking Policies 1. **Eligibility**: - Online bookings are available to both new and returning patients. - Patients must provide accurate contact information (email and phone) to confirm their appointment. 2. **Appointment Reminders** - Patients are encouraged to arrive at least 10 minutes early. - Text and email reminders will be sent to you about your appointment. 3. **Booking Modifications**: - Changes or cancellations must be made at least 24 hours in advance via the online booking portal or by calling the clinic. - Late changes or no-shows may incur a cancellation fee of $50 (or as determined by the clinic). 4. **Technical Issues**: - If the booking system is down or unavailable, patients can call the clinic directly to schedule an appointment. 5. **No-Show Policy**: - Repeated no-shows may result in restrictions on using the online booking system. 6. **Confidentiality**: - All information provided during online booking is kept confidential in accordance with clinic privacy policies. 7. **Booking Restrictions**: - Patients may only book one appointment at a time per service. - Patients with urgent medical concerns should not use online booking and are advised to call the clinic directly.